Using a computer is not far different from driving a car. It is not enough just to get it going, it is important to know who to take it to when even most steady drive suddenly ends. Crashed hard drive, unruly computer activity, nonperforming or outdated system – can slow up your drive, your work and your business and consequently cost you time and money.

Geeknician can repair your hard drive, make nonprinting printers print, help you retrieve, protect and back up important data, perform system checkups and maintenance, bring your computer up-to-date and gets it running smoothly and efficiently once again.

Virus Infection

Like any organism, your computer is a vulnerable tool. It can be affected by several different types of infections and intrusions – from harmless but nerve-eating hoaxes, to serious virus outbreaks that will consequently cause irretrievable data loss, computer malfunction or even permanent crash. Viruses can be transferred onto your computer through several different carriers – diskettes, CD disk, DVD disk and most importantly, via internet.

Geeknician will check you’re your computer for virus vulnerability and other security threats, provide maintenance-free, easy-to-use protection against viruses and hackers, thoroughly update your existent virus definition or contain a virus outbreak. We will also permanently free your computer of any active viruses or hoaxes, help you retrieve your lost data and get your working tool into perfect working condition.

Spyware Threat

Internet represents technological innovation and endless source of information, knowledge or entertainment. But on the other hand, it can also incubate potential risks. Spyware is a form of internet program that tracks user’s information and without his permission sands it back to a third party. When spyware lands on your computer, a number of negative effects will take place – from simple irritations such as continuing and excessive pop-ups, incredibly slowed-down computer connection… and when left untreated, it can eventually lead to computer crash or disastrous theft of your private data.

Geeknician is your essential partner in proactive spyware protection and your assistant in keeping your private data private. We will scan and remove disobedient spyware from your computer, prevent unrequested data (e.g. pop-ups, spam) from landing on your computer and inversely – keep your private data inaccessible to an unauthorized gaze and safe from hijackings or hacker access.

Visit us inside the Stark building at:
Geeknician – Technology Rescue Unit
195 W Pike St, Suite 108
Lawrenceville, GA 30046
(770) 277-4335

We collect information from you when you subscribe to our newsletter or fill out a form.

When ordering or registering on our site, as appropriate, you may be asked to enter your: name or e-mail address. You may, however, visit our site anonymously.

Google, as a third party vendor, uses cookies to serve ads on your site. Google’s use of the DART cookie enables it to serve ads to your users based on their visit to your sites and other sites on the Internet. Users may opt out of the use of the DART cookie by visiting the Google ad and content network privacy policy..

What do we use your information for?

Any of the information we collect from you may be used in one of the following ways:

• To process transactions
Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested.

• To administer a contest, promotion, survey or other site feature

• To send periodic emails
The email address you provide for order processing, may be used to send you information and updates pertaining to your order, in addition to receiving occasional company news, updates, related product or service information, etc.

How do we protect your information?

We implement a variety of security measures to maintain the safety of your personal information when you enter, submit, or access your personal information.

We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway providers database only to be accessible by those authorized with special access rights to such systems, and are required to?keep the information confidential.

After a transaction, your private information will not be stored on our servers.

Do we use cookies?

Yes (Cookies are small files that a site or its service provider transfers to your computers hard drive through your Web browser (if you allow) that enables the sites or service providers systems to recognize your browser and capture and remember certain information

We use cookies to keep track of advertisements and .

If you prefer, you can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies via your browser settings. Like most websites, if you turn your cookies off, some of our services may not function properly. However, you can still place orders over the telephone or by contacting customer service.

Do we disclose any information to outside parties?

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

Third party links

Occasionally, at our discretion, we may include or offer third party products or services on our website. These third party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.

Childrens Online Privacy Protection Act Compliance

We are in compliance with the requirements of COPPA (Childrens Online Privacy Protection Act), we do not collect any information from anyone under 13 years of age. Our website, products and services are all directed to people who are at least 13 years old or older.

Online Privacy Policy Only

This online privacy policy applies only to information collected through our website and not to information collected offline.

Terms and Conditions

Please also visit our Terms and Conditions section establishing the use, disclaimers, and limitations of liability governing the use of our website at http://www.geeknician.com/terms-of-services/

Your Consent

By using our site, you consent to our online privacy policy.

Changes to our Privacy Policy

If we decide to change our privacy policy, we will post those changes on this page, and/or update the Privacy Policy modification date below.

This policy was last modified on Jan 01 2012

Contacting Us

If there are any questions regarding this privacy policy you may contact us using the information below.

www.geeknician.com
195 W Pike St, Ste 108
Lawrenceville, GA 30046
hello@geeknician.com
770-277-4335

These terms govern the provision of any computer support services (“Services”) provided by Geeknician

Geeknician provides you with access to and use of the Services subject to your compliance with the Terms. Geeknician reserves the right to refuse to provide the Services to anyone at any time without notice for any reason. You represent and warrant to us that you are at least 18 years old; you have the right, capacity and authorization necessary to legally bind yourself to the Terms.

Authorization to Access your Computer

You acknowledge that by your use of the Services you are authorizing Geeknician to access and control your computer for the purposes of computer diagnosis, service and repair.

In connection with delivering the services Geeknician may download and use software, gather system data, take control of your computer and access or modify your computer settings. By accepting these terms, you hereby grant Geeknician the right to connect to your computer, download, install and use software on your computer to gather system data, repair your computer, take control of your computer and change the settings on your computer while performing the services.

Quotes

Any verbal quote given by Geeknician is given as a guide based on limited information provided by a customer. A verbal quote is intended to give the customer an estimate on the price and not an assurance that the product or service will be sold at that price.

Any written quote will be provided by Geeknician at that price. All written quotes are valid for only 7 days. Once work commences, after a technician has evaluated the system, should it appear that the cost to repair is more than quoted, no work will commence without explicit client approval.

Legal Rights

The client is the legal owner or authorized representative of the legal owner of the property and all data and components contained therein sent to Geeknician. You must be the owner, or have the permission of the owner, for us to work on your equipment. We will only take instructions for work from the designated owner.

If equipment is left with Geeknician and is not collected within sixty (60) days after we notify you that the requested service is complete, we will treat your equipment as abandoned and becomes the sole property of Geeknician.You agree to hold Geeknician harmless for any damage or claim for the abandoned property, which we may discard at our sole discretion. Any and all charges are still your responsibility.

Onsite Services

For in-home or in-office services, you agree to provide full access to computer systems, systems, peripherals or software that are to be serviced and that power, network connectivity and a safe climate controlled work environment is provided along with full co-operation and access to enter your home or business to perform services.

A person of at least 18 years of age must be present during the entire period services are provided. If no adult is present when our technician arrives services will be denied and a cancellation charge equal to one hours work onsite will be assessed.

Software Installation

Geeknician may need to download and or run software on your personal computer to help diagnose and resolve your personal technology problem. Geeknician may need to reinstall software that was included as part of your computer’s original configuration.

You agree that we may download and utilize Software from third party web sites or CDs and accept any applicable license agreements on your behalf. You acknowledge and agree that we may download and install trial versions of Software that will expire and cease to function after a certain period of time (usually thirty days) unless you purchase a license to continue using such Software.

Backup Services & Potential Data Loss

While Geeknician will make all reasonable efforts to safeguard the contents (data) stored on your computer, you understand and agree that prior to contacting or allowing Geeknician to perform diagnostic, repair, or other services on your computer, it is your responsibility to back-up the data, software, information or other files stored on your computer disks and/or drives if you so desire. You acknowledge and agree that Geeknician and/or its third-party service provider shall not be responsible under any circumstances for any loss, alteration, or corruption of any software, date or files.

If you do not have a backup of your software and data, we can provide you with our data backup service at an additional cost. However, we cannot guarantee the integrity of the data when backing up.

Confidentiality

Geeknician agrees not to disclose any and all information or data files supplied with, stored on, or recovered from client’s equipment except to employees or agents of Geeknician subject to confidentiality agreements or as required by law.

Upgrades

Geeknician can supply manufacturer specific upgrades or spare parts on request. Please note however that we cannot guarantee compatibility with your current system or configuration. Geeknician will offer suggestions and advice on upgrades but is not liable for any compatibility issues.

Warranty

Geeknician offers the following warranty periods:
30 day warranty for labor – All work is covered by a labor only 30 day warranty. If the same problem re-occurs within 30 days of the original repair (stated on the invoice), Geeknician will only charge for any additional parts that may be required. Excludes faults caused by software, virus and end user errors

1 year return-to-base manufacturer’s warranty on new hardware – All hardware, software and/or equipment sold may be a third party product or service. Any repair work carried out may be protected by the original manufacturer warranty

3 month return-to-base warranty on second hand hardware
Equipment is only covered for faulty workmanship on parts, and for parts that fail due to manufacturing defects recognized by the component manufacturer. In the event that the Warranty parts are not available the client will be informed of the delay and the revised expected repair time. Warranty repairs are carried out under the terms of the manufacturer warranty conditions. Warranty parts are supplied by the equipment manufacturer.

If a warranty repair is found to be outside of the warranty terms, it will be deemed as a “Non Warranty Repair” and charges will be applicable.

Non Warranty Repairs

Whilst every effort is made to repair within a few days, it is subject to parts availability. All parts used on Non Warranty repairs are manufacturer supplied unless otherwise requested.

Warranty Exclusions

Warranty does not include accidental damage. e.g. liquid damage (90% of keyboard faults are due to liquid spillage), cabinet or component breakage due to misuse. Damage caused by power surges or spikes, including and not limited to, mains power and telecommunications connections, or to other unspecified sources, voltage fluctuation, amperage fluctuation, rust or corrosion, are not covered under warranty.
Warranties do not cover loss or damage due to negligence, accidents, theft, flood, fire, earthquakes, electrical storms or any other act of God or any war related events.
The warranty on any hardware will be voided if any sticker placed on the warrantable equipment is removed, broken or tampered with.
This warranty does not cover failure of equipment due to the system not being serviced adequately, or failure from “fair wear and tear”. This warranty does not cover repairs for the replacement of parts due to incompatibility. The warranty holder will be liable to pay for these repairs.

Payment Terms

All work must be paid in full upon completion of service. If an amount remains delinquent 14 days after its issue date, an additional 5% penalty will be added for each week of delinquency or the maximum permitted by law. In case collection proves necessary, the client agrees to pay all fees incurred by that process.

Limited Liability

Geeknician shall not be liable for any claims regarding the physical functioning of equipment/media or the condition or existence of data on storage media supplied before, during or after service.

In no event will Geeknician be liable for any damage to the laptop/desktop/equipment, loss of data, loss of revenue or profits, or any special, incidental, contingent, or consequential damages, however caused, before, during or after service even if Geeknician has been advised of the possibility of damages or loss to persons or property. Geeknician liability of any kind with respect to the services, including any negligence on its part, shall be limited to the contract price for the services.

The client and Geeknician agree that the sole and exclusive remedy for unsatisfactory work or data shall be, at Geeknician’s option, additional attempts by Geeknician to recover satisfactory data or refund of the amount paid by the client. The parties acknowledge that the price of Geeknician services would be much greater if Geeknician undertook more extensive liability.

The client is aware of the inherent risks of injury and property damage involved in laptop/desktop repair, including without limitation, risks due to destruction or damage to the machine, media, or data and inability to repair the machine or recover data, including those that may result from the negligence of Geeknician, and assumes any and all known risks of injury and property damage that may results.